Thursday, September 23, 2010

Follow up

When I made the move to India, a friend told me that the most important tool to I would need to settle down would be the ability to follow up. Though S was doing quite some running around even then, I was still in vacation mode and did not quite grasp the importance of that bit of advice. Now that I am in active settle down mode as well, I cannot believe just how much following up every single activity requires.

Example scenario: Placing an order for something.

Me: This is what I want. Can you please note down the order and deliver it within two days?
Salesperson: Sure, I will note it down as soon as I hang up.

Two days later.
 Me: What happened to my order?
Salesperson: Oh, when did you order?
Me: Two days ago.
Salesperson: Oopz, it wasnt registered. No problem madam, now I have noted it down.

Two  more days later.
Me: I hope you are sending my order today.
Salesperson: Madam, sorry, somehow we missed it.
Me:  !@#$%^*(!*
Salesperson: I really apologize. I will definitely send it to you in two days.

Yet another two days later.
Finally it arrives. Turnaround time for a 2-day thing is usually a minimum of 6 days.

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Now imagine doing this for every single thing - be it a gas connection or an internet connection or a plumber visit or a product demo or anything which involves depending on someone other than yourself. Do you wonder why I have lost half my hair due to sheer frustration?

Being out of India for close to 10 years has made me forget that this is how it happens in India. But seriously, who enjoys doing this? How come things which are taken for granted in most of the rest of the civilized world become Herculean tasks in India?

And to think my biggest worry when I moved to India was thinking about the weather and the traffic. How laughable.

4 comments:

binaryfootprints said...

Hi..Been a reader of your blog for a while. My husband and I are planning to relocate to Chennai too. I was wondering if I could ask you a few questions regarding your move and settling there. Would it be possible to email you sometime?

http://binaryfootprints.wordpress.com

Floridora said...

Be of good cheer. You could have moved to Paris.

Anita said...

It is a one-time settling down thing. Should sort itself out soon. Besides, to paraphrase Calvin's dad, think of of all the character you are building...

Archana said...

Binary - Good to hear from you!

Floridora - oooh, is Paris that bad??

Sindu - I have built enough character already to last 10 lifetimes :-(.