Have you heard this saying which goes, only the child which cries gets milk meaning that unless you make a fuss, you are most probably not going to get noticed?
Well, I learnt that for myself today. Two days after I wrote my mighty annoyed post about the misleading cancellation policy at 24-hour fitness, I found a message on my answering machine from a Jennifer at 24-hour fitness who wanted to discuss my troubles with the cancellation policy. With a slight dawning of hope, I tried calling her the next day, but got her voice mail repeatedly.
This morning, I tried her number yet again and voila, she answered. As soon as I said my name, she recognized me immediately and even before I could say anything, she said that they would not be charging me for the month of May because I felt so strongly about it (duh, I bet other people who were forced to pay up in a similar way would have felt quite so strongly about it too). And since the last month was paid for, I could continue to use the gym till June. In other words, everything would work out exactly how I wanted it to in the first place!!
I reiterated to her that the gym employees had given me misleading information about the cancellation policy and Jennifer said that it was "mis-communication" and in any case I would not be charged for May. Hip hip hooray!
I don't know whether this one-eighty degree change in attitude happened due to their pity for my whining or because they thought I was going to take some action against them. In any case, I am pretty sure I *would* have been charged had I not expressed my "strong" indignation.
Ya, so the child which cries does not get to pay useless fees too.
Also, people who want to become members at 24-hour fitness can now do so if you promise me to whine nice and strong if you see any sign of ripping off :-).