Wednesday, February 08, 2006

Bye, adieu, ciao, adios, tata ...SBC DSL!

I discontinued my SBC-yahoo DSL service without any regret whatsoever after the following conversation took place between me and one of their customer service representatives.

Me: (after going through many, many automated options and finally reaching a human) Hello. I currently have the SBC-Yahoo DSL service.

Customer Service Representative (CSR): Uh-huh.

Me: I would like to disconnect the service.

CSR: Hmm, okay. (After a pause) Why do you want to disconnect the service?

Me: Because it is tooo darn slow.

CSR: (big pause)

Me: (thinking and dreaming) Ha, now she is going to offer for somebody to come and take a look at my connection. All these stupid companies will take action only when you threaten to disconnect service. About high time too. Maybe if they solve the problem, I might reconsider my decision. These people and their ...

CSR: Okay.

Me: (jerked back from my reverie) What!?!

CSR: (probably thrilled about the good riddance of another pestering customer) I said 'okay'.

Me: (hmph) Thank you.

Oh well, finally my hate-relationship with the SBC DSL service has come to an end. If not ath, that is good news for my blood pressure (which used to shoot up to abnormal levels whenever I surfed the net with the horrible DSL connection). While I am exploring other options, I am back to dial-up. Yes, you read right - dial-up. After a reeeaaaalllllly long time, yesterday I had the joy (!?!) of hearing the trrring-ding-ding sound from a modem speaker. First pathetic DSL, now dial-up. While the rest of the world is moving forward, looks like I am progressing backwards to the Stone Age. Wonder what's next? Pigeons, maybe :-|?

13 comments:

Saranya Kishore said...

oh hahah. Was the connection so bad? I use SBC DSL whatever, have not had problems whatsoever, wireless is better than at work ! :)

Looks like CSRs know their stuff sucks :)

Rahul Obla said...

Try Charter or COMCAST.... they offer pretty good service.
As for CSRs .... bring down your expectations madam.... things ain't the same as before :).

Thanu said...

Try comcast... or upgrade to higher speed DSL, the 1.5-3.0 or something... that is a little faster

Jason Runkel Sperling said...

Yeah I hate SBC too

http://jasonhatessbc.blogspot.com/

swami said...

I cant agree more. I live in the midwest and their service was lousy here too. Cable is a lot better.

prasanna said...

SBC changed their customer-service motto to "Simply Boycott Customers".

Heh. You are not alone.

suryakannan said...

Vow, ur blog is damn good, i read all ur previous posts, awesome!u ve got supra-human grasp of concepts and ideas.gr8!!

suryakannan said...

plz chk out my blog n drop in ur comments.

mob719par031.blogspot.com

kuttichuvaru said...

hey, blog-hopped frm somewhere..... I hate to talk to customer service, maybe due to my personal experiences!!!

btw, u got some nice posts here!!!

Archana said...

Saranya, DSL used to work super-fine at my old house. But it sucked Big Time at my new place :-(!! That's why I dreamt that SBC would be interested in finding out why ...

Rahul, that will be my next option I guess. I just heard from another source yesterday that its not just SBC which sucks at customer service...God save us all!

Thanu, comcast will prob be next choice...I can't believe that there can be so much difference in speed between the DSL at my old apt (which rocked) and the DSL at my new place (don't even ask).

Jason, my comrade-in-arms! I think after its merger with ATT (which previously used to hold "worst possible service" title from me), SBC will win any "most terrible and horrible customer service" competition hands down.

Swami - I think SBC maintains equality all over the USA in that respect ;-)!

Prasanna, hmm, you know what, I *think* you have hit upon the correct acronym expansion!!!

Suryakannan, thank you :-)! Supra-human??

Kuttichuvaru, thank you :-)!

Shilpa said...

Hey did the CSR sound like a desi :-)
Arent most calls routed to India ?

Maybe u shd talk to ur neighbors and ask them abt other options too....

Archana said...

No no - the CSR sounded like a non-native English speaker but not desi (or Asian). Exploring options is what I am doing now. No other choice :-(!

Anonymous said...

comcast rocks. Try Verizon FIOS. It blasts....