I discontinued my SBC-yahoo DSL service without any regret whatsoever after the following conversation took place between me and one of their customer service representatives.
Me: (after going through many, many automated options and finally reaching a human) Hello. I currently have the SBC-Yahoo DSL service.
Customer Service Representative (CSR): Uh-huh.
Me: I would like to disconnect the service.
CSR: Hmm, okay. (After a pause) Why do you want to disconnect the service?
Me: Because it is tooo darn slow.
CSR: (big pause)
Me: (thinking and dreaming) Ha, now she is going to offer for somebody to come and take a look at my connection. All these stupid companies will take action only when you threaten to disconnect service. About high time too. Maybe if they solve the problem, I might reconsider my decision. These people and their ...
Me: (jerked back from my reverie) What!?!
CSR: (probably thrilled about the good riddance of another pestering customer) I said 'okay'.
Me: (hmph) Thank you.
Oh well, finally my hate-relationship with the SBC DSL service has come to an end. If not ath, that is good news for my blood pressure (which used to shoot up to abnormal levels whenever I surfed the net with the horrible DSL connection). While I am exploring other options, I am back to dial-up. Yes, you read right - dial-up. After a reeeaaaalllllly long time, yesterday I had the joy (!?!) of hearing the trrring-ding-ding sound from a modem speaker. First pathetic DSL, now dial-up. While the rest of the world is moving forward, looks like I am progressing backwards to the Stone Age. Wonder what's next? Pigeons, maybe :-|?